Customer Service

Ways to contact and solve common issues

Since you cannot have a live conversation with a human at, we compiled a list of popular issues and how to resolve them. Below that are ways to file an issue report or possibly establish communication with Read on.

Contacting customer support

Below you can compare and contrast the 3 ways to contact by looking at which ones are the fastest and which ones other customers recommend the most for solving customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact across the following channels: Email, Phone, Web.

Phone number / contactWaitVotes
Customer Service
< 45 hrs97
+86 10 5361 9193
Customer Service
9 mins99
Online Help at
Customer Service
< 2 hrs23 top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for
Can I browse products on without creating an account?
Yes, absolutely! You can browse and explore the wide range of products available on without the need to create an account. We believe in providing a seamless and hassle-free shopping experience for all our visitors. Simply visit our website and start browsing through our extensive collection of trendy products in various categories such as fashion, electronics, home decor, and more. Although creating an account is not necessary for browsing, we highly recommend signing up to unlock additional benefits. By creating an account, you can easily track your orders, save items to your wishlist for future reference, and receive personalized recommendations. So feel free to explore and discover the latest trends without any obligations!
Can I cancel or change my order after it has been placed?
Yes, you can cancel or change your order on, but it must be done within a specific timeframe. Once your order has been placed, you have a limited window of opportunity to cancel or modify it. This timeframe varies depending on the specific circumstances such as the shipping status, availability of the item, and the processing stage. To cancel or make changes to your order, it is recommended to contact's customer support immediately via phone or email with your order details. They will assist you in the process and guide you on the available options based on your specific situation. However, if your order has already been shipped or is in the final stages of processing, it might not be possible to cancel or modify it.
Can I track the status of my order?
Yes, you can easily track the status of your order on Once your order has been processed and shipped, we will provide you with a unique tracking number. Simply log into your account and navigate to the "Order Status" section. Enter your tracking number there, and you will receive real-time updates on the location and estimated delivery date of your package. Additionally, we will also send you email notifications with tracking information to keep you informed every step of the way. If you have any further questions or need assistance with tracking your order, our customer support team is available 24/7 to help you. We strive to provide a seamless shopping experience, and tracking your order is an essential part of that commitment.
What payment methods are accepted?
At, we accept various convenient and secure payment methods to cater to our customers. Currently, we offer payment options such as credit and debit cards, including Visa, Mastercard, American Express, and Discover. In addition to card payments, we also accept digital wallet payments through platforms like PayPal, Apple Pay, Google Pay, and Amazon Pay. These options ensure a seamless and hassle-free checkout experience for our customers. Rest assured, all transactions made on our website are encrypted and highly secure to protect your sensitive information. Should you have any further inquiries or concerns regarding payment methods, feel free to reach out to our customer support team, who will be more than happy to assist you.
Are there any discounts or promotions available on
Yes, there are periodic discounts and promotions available on We frequently offer special deals and exclusive offers on various products. To stay informed about these discounts, we recommend signing up for our newsletter and following us on social media platforms like Facebook and Instagram. Additionally, we often run seasonal sales and clearance events where you can find great bargains on a wide range of items. Keep an eye on our website for any ongoing promotions or deals. By regularly checking and staying connected with us, you can take advantage of our discounts and promotions to save money on your favorite products.
What is the return policy on has a hassle-free return policy that allows customers to return their purchases within 30 days of delivery. We understand that sometimes items may not meet your expectations or may arrive damaged. To initiate a return, simply contact our customer service team and provide the order number and reason for return. Please ensure that the item is in its original condition with all original packaging and tags. Once the return is approved, customers will receive a prepaid shipping label to send the item back to us. Once we receive the returned item, a refund will be processed within 7-10 business days. Please note that shipping and handling charges are non-refundable, and certain items such as lingerie or personalized products may not be eligible for return. For more information, please refer to our detailed return policy on our website.
How long does it take for my order to be delivered?
At, we understand the importance of receiving your order in a timely manner. The delivery time for your order may vary depending on the location and the availability of the product. Generally, we strive to process and ship all orders within 1-3 business days. Once your order has been shipped, the delivery time can range from 1-7 business days, depending on the shipping method selected at checkout. Please note that during peak seasons and holidays, there may be slight delays in delivery. Rest assured, our team works diligently to ensure that your order is processed and delivered as quickly as possible. To track the status of your order, simply log in to your account and go to "Order History." Feel free to contact our customer support if you have any further questions or concerns about your delivery.
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Does GetHuman work with

GetHuman does not work with's customer support operations, directly or in any other way. GetHuman has no partnership or relation to at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting at a Glance has no chat option has 1 customer emailBEST has 1 help forum has no twitter handle has no facebook page
Contact information overview

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