Travelex Insurance Services does not generally offer a money-back guarantee for its travel insurance policies. However, they do have a specific period known as the "free look" period, during which customers can review their coverage and may be able to cancel their policy for a full refund, provided the cancellation occurs within a set timeframe after purchasing the policy. This timeframe varies by state and should be clearly outlined in the policy documentation. It is important for customers to read through the terms and conditions of their policies to understand the refund policy and the criteria for cancellations. For the most up-to-date information regarding policies and procedures, visiting the Travelex Insurance Services official website is recommended.