What if the item I received is damaged or defective?

If you receive a damaged or defective item from Toywiz.com, we have got you covered! At Toywiz, we take quality assurance seriously, and we apologize for any inconvenience caused. Please reach out to our customer support team within 10 business days of receiving the item, providing details about the issue and order number. Our dedicated team will guide you through the return or exchange process. We may require you to provide photos or additional information to assist us in resolving the issue promptly. Rest assured, we will do everything possible to provide a satisfactory resolution, either by offering a replacement or refund. Toywiz.com aims to provide an exceptional shopping experience, and customer satisfaction is our top priority.