What if I receive a damaged or defective item?

If you receive a damaged or defective item from Toyscamp.com, we apologize for any inconvenience caused and we are here to assist you promptly. Please contact our Customer Service team within 7 days of receiving the item to report the issue. Provide them with your order details and a description of the problem. We may request photographs of the damaged or defective item to better understand the issue. Once we have received and reviewed the information provided, we will work towards resolving the problem. Solutions may include sending a replacement item, issuing a refund, or offering store credit based on the nature of the issue and product availability. We strive to ensure customer satisfaction and will address your concerns in a timely manner.