What if the product I received is damaged or defective?

If you receive a damaged or defective product, we apologize for the inconvenience and assure you that we are here to help. At Totalbedroom.com, we have a hassle-free return and exchange policy specifically designed for such situations. Simply contact our customer support team within 48 hours of delivery, and we will guide you through the process. We may require you to provide detailed information and photographic evidence to support your claim. Depending on the extent of the damage or defect, we may provide you with a replacement or initiate a refund. Our top priority is your satisfaction, and we are committed to resolving any issues promptly and efficiently. Rest assured, we will do everything possible to make things right and ensure your total satisfaction with your shopping experience.