What is your return policy?

Our return policy at Toolup.com is simple and customer-friendly. We understand that sometimes items may need to be returned or exchanged, and we want to ensure your satisfaction. For most products, we offer a 30-day return window from the date of purchase. The item must be unused and in its original packaging for a hassle-free return or exchange. However, please note that certain items such as power tools or machinery may have different return requirements due to manufacturer policies. To initiate a return, you can contact our customer service team via phone or email, and they will guide you through the process. Returns may be subject to a restocking fee or shipping charges, which will be explained during the return authorization process. We strive to process returns as quickly as possible, typically within 3-5 business days upon receipt of the returned item. For more detailed information, please visit our Returns page on the website or reach out to our customer support team.