What if the item I received is damaged or defective?

If you receive a damaged or defective item from Toolsource.com, we apologize for any inconvenience caused. Our customers' satisfaction is our top priority, so we will promptly address any issues with your order. Simply contact our customer service team within 48 hours of receiving the item, and we will guide you through the return or exchange process. We may require some information from you, such as photos of the damaged item, to help us understand the issue better. Rest assured, we will work towards providing a satisfactory resolution. Our team will either arrange for a replacement or initiate a refund, depending on your preference and product availability. Please note that our return policy does not cover items damaged due to misuse or mishandling.