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How do I change or cancel my order?

Asked 2 years ago
Changing or cancelling an order with ThomasPink.com typically depends on the status of the order at the time of the request. Once an order is placed, it usually enters processing very quickly, which can limit the ability to make changes or cancellations. If the order has not yet been dispatched, it is often possible to modify it or cancel it entirely. Customers generally need to navigate to the account section of the website, where order history is displayed, and seek out the order in question. There may be specific prompts available for requesting changes or cancellations. If the order has already been shipped, the usual course of action is to receive the item and then initiate a return process according to the return policy outlined on the website. It is always beneficial to review the terms and conditions regarding orders, cancellations, and returns available on ThomasPink.com. For the most current, detailed, and accurate information related to your order, checking the website is recommended, as it may provide specific contact information for assistance.
Answered Oct 13th 2025

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