What is your return policy?

Our return policy at Theurbanapparel.com allows customers to return any items purchased within 30 days of the delivery date. We offer a hassle-free return process, ensuring customer satisfaction. To initiate a return, customers need to contact our customer service team or complete the online return request form available on our website. Items must be unworn, unused, and in their original packaging with all tags attached. Once the returned merchandise is received and inspected, refunds will be issued within 5-7 business days to the original payment method. Please note that some items, such as intimates, swimwear, and sale items, may not be eligible for return. Any shipping fees associated with returns will be the customer's responsibility unless the return is due to our error. For more detailed information, please refer to our Returns page on our website.