What is the return policy on Thereone.com?

The return policy on Thereone.com allows customers to request returns and refunds within 30 days from the date of purchase. To be eligible for a return, the item must be unused and in the same condition as received, including original packaging and tags. There are certain items that are exempt from being returned, such as perishable goods, intimate or sanitary products, or personalized items. To initiate a return, customers need to contact customer support with their order details and reason for return. After approval, instructions will be provided on how to proceed with the return process. Once the returned item is received and inspected, customers will be notified of the approval or rejection of their refund. Refunds are typically processed within a few business days, excluding any shipping costs.