What if my item arrives damaged or defective?

If your item arrives damaged or defective, we apologize for the inconvenience caused. At Thereone.com, we strive to provide high-quality products, but we understand that issues may arise during transit. In this scenario, we offer a hassle-free return and exchange policy to ensure your satisfaction. Simply reach out to our customer support within X days of receiving the damaged or defective item, and we will guide you through the return process. We may require supporting evidence such as photos or a detailed description of the issue. Once we assess the situation, we will provide you with a replacement or issue a refund according to your preference. Our goal is to make sure you are completely satisfied with your purchase, and we appreciate your understanding and cooperation.