What is the return policy?

Our return policy is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may return it within 30 days of receiving the item for a full refund. The item must be unused, in its original packaging, and in the same condition as when it was received. We offer free return shipping for eligible returns within the United States. However, please note that personalized or custom-made items cannot be returned unless they arrive damaged or defective. To initiate a return, simply contact our customer support team, and they will guide you through the process. Our aim is to provide a hassle-free return experience and make sure you are delighted with your purchase from Thenewenglandtradingcompany.com.