What is your return policy?

Our return policy at Thefactoryoutlet.com is simple and customer-friendly. We understand that sometimes things may not work out as expected, so we offer a hassle-free return process. If you are not satisfied with your purchase, you can return the item within 30 days of delivery for a full refund or exchange. The product must be in its original condition, unused, and with all original packaging intact. To initiate the return, simply contact our customer service team via phone or email, and they will guide you through the process and provide you with a prepaid return label. Once we receive the returned item, we will promptly process your refund or exchange. Please note that certain items, such as personalized or clearance items, may not be eligible for returns. For more details, please refer to our "Returns and Refunds" page on our website.