Can I cancel or modify my order?

Yes, you can cancel or modify your order on Thefactoryoutlet.com. We understand that circumstances may change, and we aim to provide flexibility for our customers. To cancel your order, simply log in to your account and navigate to the Order History section. From there, select the specific order you wish to cancel and follow the provided instructions. If you prefer to modify your order, please contact our customer service team through email or phone as soon as possible. Please note that once an order has been shipped, we are unable to make any modifications. However, our returns and exchange policy allows you to return the item for a refund or exchange. We strive to ensure your complete satisfaction and appreciate your understanding in this matter.