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The Maids Customer FAQ

Top Answers & How-to Guides

What is The Maids's Phone Number?

The question we are asked most often is about how to talk to The Maids customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Services Offered

What services does The Maids offer?

The Maids provides a wide array of cleaning services for homes and businesses, including routine cleaning, deep cleaning, and...
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Does The Maids offer eco-friendly cleaning options?

The Maids are dedicated to eco-friendly cleaning by using safe products that protect both client health and the environment...
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Are the cleaners from The Maids trained and experienced?

The Maids emphasizes the importance of training and experience for their cleaning staff, ensuring comprehensive training in...
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Can I customize the cleaning services I want?

Customers of The Maids can indeed personalize their cleaning services to meet their unique preferences. They can specify areas...
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Does The Maids offer any seasonal cleaning services?

The Maids offers various cleaning services that can meet seasonal demands, including spring cleaning and holiday preparations....
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Scheduling and Frequency

How often should I schedule a cleaning with The Maids?

The frequency of cleaning services with The Maids depends on personal circumstances and preferences. Regular weekly or...
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Can I schedule one-time cleanings or are they only recurring?

The Maids provides options for both one-time cleanings and recurring services, catering to diverse client needs. One-time...
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Service Logistics

What areas does The Maids serve?

The Maids provides services mainly in the United States and Canada through a franchise system, leading to varying availability...
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Is The Maids bonded and insured?

The Maids is both bonded and insured, offering clients protection against employee dishonesty and covering potential damages...
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How long does an average cleaning appointment usually take?

The length of a cleaning appointment with The Maids varies based on home size, cleaning intensity, and team size. Generally,...
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Can I provide my own cleaning products?

The Maids usually supply their own professional cleaning products but may allow customers to provide their own if notified...
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What should I do to prepare my home for a cleaning?

To prepare for a cleaning service, declutter your space to facilitate effective cleaning. Secure pets in a safe area,...
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Pricing and Policies

What is the pricing structure for The Maids' services?

The pricing for The Maids' services varies based on factors like home size, number of rooms, and specific services requested....
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What is The Maids' cancellation policy?

The Maids typically requests that customers cancel or reschedule appointments at least twenty-four hours in advance to allow...
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