What if I receive a damaged or defective product?
Asked 6 months ago
If you receive a damaged or defective product from Terralina.com, we apologize for the inconvenience and will promptly assist you. Please contact our customer service team within 48 hours of receiving the item with details about the issue. You can reach us through the provided contact information on our website. We may request additional information or photos to better understand the problem. Once we have verified the issue, we will offer a replacement, repair, or refund for the damaged or defective product. We strive to resolve such situations quickly and ensure your satisfaction.
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