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TennCare Customer FAQ

Top Answers & How-to Guides

What is TennCare's Phone Number?

The question we are asked most often is about how to talk to TennCare customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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General Information

What is TennCare and who does it serve?

TennCare is Tennessee's Medicaid program, providing healthcare for low-income residents, including families, children, pregnant...
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What services are covered by TennCare?

TennCare provides a wide range of health services, including preventive care, hospital care, emergency services, prescription...
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What resources are available for TennCare members?

TennCare offers various resources to members, including a detailed website with information on coverage and benefits, a...
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Are dental and vision services included in TennCare?

TennCare offers dental and vision services for children and pregnant women, covering routine dental care and eye examinations...
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Application and Enrollment

How can I apply for TennCare benefits?

To apply for TennCare benefits, individuals should first check their eligibility based on criteria like income and medical...
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How can I renew my TennCare benefits?

Renewing TennCare benefits requires completing a renewal packet sent by TennCare, which includes instructions for providing...
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Can I enroll in TennCare if I have other health insurance?

Individuals with existing health insurance can still apply for TennCare, as it may serve as a secondary payer, covering...
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Does TennCare have specific enrollment periods?

TennCare typically allows year-round enrollment but may have specific periods for certain programs or circumstances such as...
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Provider and Services

Is there a premium or co-pay for TennCare services?

TennCare typically does not have monthly premiums but may impose minimal co-pays for some services and medications, which can...
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How do I find a provider that accepts TennCare?

To find a TennCare provider, it's best to check the official TennCare website for a provider directory or search tool. Local...
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How does TennCare support mental health services?

TennCare supports mental health services in Tennessee through its Medicaid program, covering a range of services such as...
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Member Rights and Issues

What should I do if I need to change my TennCare coverage?

To change TennCare coverage, individuals should gather information about their current situation and review eligibility...
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What are my rights as a TennCare member?

TennCare members enjoy several rights that ensure access to necessary health care. They can request information about benefits,...
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How do I report fraud or abuse in TennCare?

To report fraud or abuse in TennCare, individuals are encouraged to use dedicated hotlines or forms available on the official...
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What is the process for appealing a TennCare decision?

The appeal process for TennCare decisions enables individuals to contest coverage or service denials. It begins with reviewing...
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