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What should I do if my order is delayed?

Asked 4 months ago
If an order placed through Tend.com is delayed, there are several steps a customer can take to address the situation. First, it is advisable to review the order confirmation email for any shipping updates or estimated delivery dates, as these can provide useful information regarding the status of the order. Next, customers can check the shipping company's website for tracking information, as this may help in understanding where the order currently is in the delivery process. If further clarification is needed or if the delay seems excessive, it may be helpful to access the Tend website for any specific guidelines or contact options regarding order inquiries. Usually, there are dedicated resources available for customers experiencing issues with their orders. In many cases, customer service representatives can provide assistance, answer questions, or offer updates on when the order might be expected to arrive. Patience is often necessary, as delays can occur for various reasons, including weather conditions or logistical challenges.
Answered Jul 25th 2025

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