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Teladoc Customer FAQ

Top Answers & How-to Guides

What is Teladoc's Phone Number?

The question we are asked most often is about how to talk to Teladoc customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Teladoc Customer Questions

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Services Offered

What services does Teladoc provide?

Teladoc provides a variety of telehealth services, including virtual medical consultations for non-emergency issues,...
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Can I use Teladoc for mental health services?

Teladoc does provide mental health services including therapy and counseling for various issues like anxiety and depression....
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What types of providers are available through Teladoc?

Teladoc offers a wide range of healthcare providers, including primary care physicians, various specialists, and mental health...
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Can I get a prescription through Teladoc?

Teladoc does allow patients to receive prescriptions if deemed appropriate by a licensed healthcare professional during a...
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Security and Privacy

Is my information secure with Teladoc?

Teladoc places a high priority on user information security and privacy, complying with HIPAA regulations to protect personal...
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Do I need insurance to use Teladoc?

Teladoc services can generally be accessed with or without insurance, depending on the service type and insurance plan....
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How do I access my Teladoc health record?

To view your health record with Teladoc, visit their website or app, log in, and find the section for your medical history....
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Appointment Process

How do I schedule a telehealth appointment with Teladoc?

To schedule a telehealth appointment with Teladoc, one must first create an account and provide relevant personal and health...
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How do I cancel a Teladoc appointment?

To cancel a Teladoc appointment, users must log into their Teladoc account, navigate to upcoming appointments, and select the...
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How do I prepare for my Teladoc visit?

To prepare for a Teladoc visit, ensure you have a good internet connection and a device with a camera and microphone. Review...
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Can I have a follow-up consultation with Teladoc?

Yes, patients can schedule follow-up consultations with Teladoc based on initial recommendations and medical needs. They may...
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Technical Support

Is Teladoc available in my area?

Teladoc's services are offered in many regions but can differ due to regulations and service types. To check local...
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What should I do if I experience technical issues with Teladoc?

In case of technical problems with Teladoc, users can try updating their device's operating system, checking internet...
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What are the hours of operation for Teladoc services?

Teladoc typically provides services twenty-four hours a day, seven days a week, offering consultations anytime. However, the...
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Fees and Insurance

What are the fees associated with using Teladoc?

Teladoc's fees are not fixed and depend on multiple factors such as the type of service, insurance provider, and individual...
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Are there any additional fees for using Teladoc?

The costs of using Teladoc can vary based on the selected service and insurance coverage. Many find their visits are covered by...
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