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What should I do if my club is damaged during shipping?

Asked 2 months ago
If a TaylorMade golf club is damaged during shipping, it is important to take immediate action to address the situation. First, inspect the club thoroughly to assess the damage, noting any visible issues that have occurred during transit. It is advisable to take photographs of the damaged club and the packaging to document the condition upon arrival, as this will be useful if a claim needs to be filed. Next, check the original packaging and any shipping documents for policies or instructions regarding damages. Many retailers and shipping companies have specific procedures for reporting damage. If the club was purchased through an authorized TaylorMade dealer or retails store, reaching out to them directly would be a good course of action, as they can provide guidance on how to proceed with a return or exchange. Additionally, consulting the TaylorMade website may provide information on warranty or return policies that apply to damaged products. While TaylorMade Golf themselves do not manage orders directly, they often have resources available to assist customers with concerns related to their products. Being proactive and organized in addressing the issue will help ensure that it is resolved promptly.
Answered Oct 9th 2025

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