Tag Mobile Customer FAQ

To activate your phone service, ensure that your phone is compatible with Tag Mobile. Insert the SIM card provided and power on your device. Follow the on-screen setup instructions, including connecting to Wi-Fi if needed. If you continue to experience issues making calls, ensure your account is active and that you have a sufficient balance, if applicable. A restart of your phone may also help resolve service connectivity problems.

We cannot shut off your phone, but you should report it as stolen to your service provider immediately. Additionally, you may want to contact local law enforcement to report the theft. Please use the link on this page for the most up-to-date contact information for Tag Mobile.

It's possible that the second SIM card is intended as a backup or replacement in case you have issues with the first one. Sometimes new phones come with an additional SIM card if there are network compatibility concerns or if it was part of a promotional offer. If you have questions about the specifics of your order, please refer to the most up-to-date contact information available on this page.