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How do I cancel or change my order?

Asked 2 years ago
To cancel or change an order placed with TGW.com, it is important to act quickly. Once an order is confirmed, TGW.com typically begins processing it in a timely manner. If the customer wishes to cancel the order, they should look for the quick action capability on the TGW.com website. Often, there are options available in the customer's account section that can facilitate a cancellation, provided the order has not already moved into the shipping process. If changes are needed, such as modifying the shipping address or altering the quantity of items, it is generally advisable to do this as soon as possible. For most online retailers, once an order has been processed and marked for shipment, making changes becomes increasingly difficult. Therefore, customers should check their order status immediately upon deciding to make changes. In circumstances where self-service options do not accommodate the desired changes or cancellations, or if the customers encounter any difficulties, TGW.com usually provides contact details on their website for further assistance. It may be helpful to refer to the order confirmation email as well, which often contains pertinent information regarding order management. Understanding these procedures can help ensure that customers have the best experience possible with their purchases.
Answered Sep 14th 2025

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