What if my package is lost or damaged during shipping?

At T Baker Designs, we understand the concerns you may have regarding lost or damaged packages during shipping. Rest assured, we prioritize the satisfaction of our customers and take responsibility for such unfortunate occurrences. If your package goes missing or arrives damaged, we encourage you to contact our customer support team immediately. We will promptly initiate a thorough investigation with the shipping carrier to locate your package or determine the cause of the damage. Depending on the circumstances, we will either arrange for a replacement or issue a refund to ensure you receive your order in satisfactory condition. We strive for transparency and efficient resolution, aiming to provide a hassle-free shopping experience for our valued customers.