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Sydneyscloset.com Customer FAQ

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What is Sydneyscloset.com's Phone Number?

The question we are asked most often is about how to talk to Sydneyscloset.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Sydneyscloset.com Customer Questions

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Dress Information

What sizes are available for your dresses?

Sydney's Closet provides a wide array of sizes, generally ranging from size 14 to 40, specifically for plus-size customers....
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Can I request customizations or alterations to a dress?

Sydneyscloset.com typically does not provide customizations or alterations for dresses. Customers usually receive dresses as...
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How do I care for and clean my dresses from Sydney's Closet?

To properly maintain dresses from Sydney's Closet, start by reading the care label for specific cleaning instructions....
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Do you have a size chart for reference?

Sydney's Closet offers a comprehensive size chart on their website to help clients find the right fit for their dresses. This...
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Are the dresses made to order or ready-to-ship?

Sydney's Closet primarily offers dresses that are ready-to-ship for quick delivery. While most items are designed for prompt...
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Returns and Exchanges

What is your return policy?

Sydney's Closet's return policy allows for returns of unworn, unwashed items with original tags within a set period. Custom or...
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What should I do if I received the wrong dress?

If a wrong dress was received, first verify the original order details. Then, check the return policy on the Sydneyscloset.com...
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What is the process for returning an item?

Returning an item to Sydneyscloset.com is simple. First, review the return policy on their website to ensure eligibility. Then,...
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Shipping and Orders

Do you offer international shipping?

Sydney's Closet does offer international shipping, but the available countries may vary. Customers can select their destination...
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Can I track my order?

Yes, customers can track their orders through email confirmations containing tracking details once shipped. They may also check...
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How long does it take for an order to be processed and shipped?

Orders from Sydneyscloset.com generally take one to three business days for processing. After that, shipping times depend on...
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What is the average cost of shipping?

Shipping costs at Sydney's Closet depend on factors like the shipping method, destination, and item weight. Standard domestic...
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Can I cancel or change my order after it has been placed?

Once an order is placed with Sydneyscloset.com, it is quickly processed, making cancellations or changes difficult. Customers...
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Payments and Discounts

What are the accepted payment methods?

Sydneyscloset.com accepts various payment methods, including major credit cards like Visa, MasterCard, Discover, and American...
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Do you offer discounts for bulk orders?

Sydney's Closet typically does not advertise bulk discounts but suggests customers check their website for possible benefits....
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