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Supra Customer FAQ

Top Answers & How-to Guides

What is Supra's Phone Number?

The question we are asked most often is about how to talk to Supra customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Supra Customer Questions

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Sizing and Fit

How can I find my correct shoe size?

To find the right shoe size for Supra footwear, measure your foot by standing on paper with your heel against a wall, marking...
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What should I do if my shoes do not fit?

When shoes are ill-fitting, assess if they are too tight or loose and adjust with different socks or insoles accordingly....
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Product Information

What is the warranty policy on Supra products?

Supra's warranty generally covers manufacturing defects but excludes wear and tear or damage from misuse. The warranty duration...
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What types of shoes does Supra offer?

Supra has a wide variety of footwear, including durable skate shoes like the Skytop, Vulk, and Stacks, as well as lifestyle...
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Are there collaborations with other brands?

Supra is well-known for collaborating with a variety of brands and artists, resulting in exclusive footwear that showcases...
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Can I personalize my Supra shoes?

Currently, Supra does not provide an official customization service for their shoes. However, individuals can personalize them...
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Care and Maintenance

How do I care for my Supra sneakers?

Proper care for Supra sneakers involves regular cleaning to prevent dirt buildup, using a soft brush or damp cloth for surface...
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Are there any care products recommended for Supra shoes?

Supra does not endorse specific care products, but general care practices can help keep shoes looking good and lasting longer....
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Shipping and Delivery

Do you offer free shipping on orders?

Supra often runs promotions that may include free shipping, usually under certain conditions like a minimum purchase amount or...
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What is the expected delivery time for orders?

Delivery times depend on shipping methods, destination, and stock availability. Standard U.S. shipping takes about five to...
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Returns and Exchanges

Can I return or exchange my shoes?

Supra provides a return and exchange policy allowing unworn shoes in original packaging to be returned or exchanged under...
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Do you have sales or promotions throughout the year?

Supra frequently holds sales and promotions, often aligned with holidays or fashion events, featuring discounts on popular...
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Shopping Experience

What payment options are available?

Supra utilizes various payment methods to serve customers, including major credit cards such as Visa and PayPal for online...
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Where can I find a store that sells Supra products?

Supra products can be found in numerous physical and online stores. Popular shoe retailers and specialty shops often carry...
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How can I stay informed about new releases?

To keep updated on Supra's new product launches, individuals can regularly check the official website for announcements,...
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We look to the Supra issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Supra issues reported to GetHuman
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