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How can I troubleshoot my internet connection?

Asked a month ago
Troubleshooting an internet connection can be approached systematically to identify and resolve common issues. First, it is advisable to check the physical connections. Ensure that all cables are securely connected, including the power cord for the modem and router, as well as the Ethernet or coaxial cable leading to the wall outlet. Next, confirm whether the modem and router are powered on and displaying normal activity lights. A solid green light typically indicates proper functioning, while red or blinking lights may signal an issue. Restarting both the modem and router can often resolve connectivity problems. It is recommended to unplug them, wait for about thirty seconds, and then plug them back in. If the issue persists, testing the connection on a different device can help identify if the problem is isolated to one specific device. Additionally, checking if other users in the area are experiencing similar issues can provide insight into whether it is a widespread outage. Finally, reviewing the internet service provider’s website for any reported outages or maintenance in the area may also assist in troubleshooting. Ultimately, if the problem continues to be unresolved, detailed contact information for technical support can typically be found on the service provider’s current web page.
Answered Oct 21st 2025

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