© GetHuman Inc.

How do I make a claim on my life insurance policy?

Asked 3 years ago
Making a claim on a life insurance policy with Sun Life Direct involves several important steps. First, it is essential to gather all relevant documents concerning the policy. This includes the life insurance policy number, the contact details of the deceased, and any necessary identification documents. It is also advisable to obtain a certified copy of the death certificate, as this is commonly required when submitting a claim. Next, the claimant or the designated beneficiary should visit the official Sun Life Direct website, where they can find specific instructions on the claims process. The website typically provides forms that need to be completed as part of the claim submission. It may also outline any additional information that is required based on the individual circumstances of the case. After completing the necessary forms and gathering all supporting documents, the claimant can submit these materials to Sun Life Direct for processing. It is essential to keep copies of everything submitted and to retain any correspondence received from the company. This can assist in tracking the progress of the claim. For more detailed information, it is advisable to look on the current web page for contact information or further guidance specific to one’s situation.
Jeff Whelpley is the editor / author responsible for this content.
Answered Oct 29th 2026

Need further help?

Type out your followup or related question and we will get you an answer right away.
Ask a Question All SunLife Questions

Need to contact SunLife?

If you need to talk to SunLife customer service, now that you have the answers that you needed, click the button below.
Contact SunLife

SunLife

Find a list of many popular SunLife questions with answers or step by step guides on our FAQ page below. Or ask a whole new question and get an answer right away.
SunLife Customer Service FAQAsk a Question
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!