What is the average processing time for a claim with SunLife Financial?

The average processing time for a claim with SunLife Financial varies depending on the type of claim and the supporting documents provided. However, we strive to process claims as quickly as possible. For most straightforward claims, such as dental or drug claims, we aim to process them within 48 hours of receiving all necessary information. Complex claims, such as disability or life insurance claims, may take longer to assess due to the need for thorough evaluation. In such cases, we commit to providing a decision within 10 business days once we have received all required documentation. We understand the importance of timely claim resolution and continuously work towards streamlining our processes to expedite claims for our valued customers.