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Sun Life Direct Customer FAQ

Top Answers & How-to Guides

What is Sun Life Direct's Phone Number?

The question we are asked most often is about how to talk to Sun Life Direct customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I transfer my life insurance policy to another person?

No, you cannot transfer your life insurance policy to another person. Life insurance policies are non-transferable and cannot be assigned...
Ask any question you have about Sun Life Direct customer service, get an answer now.
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Claims

How do I make a claim on my life insurance policy?

To make a claim on your life insurance policy, you will need to notify us by calling our customer service line or submitting a claim...
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Types of Policies

What are the different types of life insurance policies offered by Sun Life Direct?

Sun Life Direct offers various types of life insurance policies to cater to individual needs. These include term life insurance, whole...
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Quotes

Can I get a quote for a life insurance policy before applying?

Yes, you can easily obtain a quote for a life insurance policy with Sun Life Direct before applying. Simply visit our website and navigate...
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Premium Payments

What happens if I miss a premium payment?

If you miss a premium payment with Sun Life Direct, the consequences may vary depending on the specific policy and its terms and conditions....
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Additional Coverage

Can I add additional coverage to my existing life insurance policy?

Yes, you can add additional coverage to your existing life insurance policy with Sun Life Direct. We understand that your needs may...
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Coverage Amount

What is the maximum coverage amount available?

The maximum coverage amount available with Sun Life Direct depends on individual factors such as age, health, and the specific type...
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Premium Flexibility

Are the premiums for life insurance policies fixed or can they change over time?

The premiums for life insurance policies with Sun Life Direct are generally fixed and will not change over time. Once you purchase...
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Policy Transfer

Can I transfer my life insurance policy to another person?

No, you cannot transfer your life insurance policy to another person. Life insurance policies are non-transferable and cannot be assigned...
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Help me with my Sun Life Direct customer service issue

Ask any question you have about Sun Life Direct customer service. We will do our best to get you answers right away.
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