What should I do if my order arrives damaged?

If an order from Sugartown Smoked Specialties, Inc. arrives damaged, it is advisable to take action promptly. First, inspect the package and its contents carefully. Document the damage by taking clear photographs of the packaging and any affected items. This will help in any discussions about the issue. Next, refer to the specific return or damage policy outlined on the Sugartown website. This section typically contains important information on how to proceed, including whether a replacement or refund may be offered. It is also a good idea to reach out to their customer service team for assistance. The website usually provides contact information or a form to fill out for such inquiries. This ensures that the matter is addressed efficiently and effectively. Remember to keep all original packaging and any accompanying materials, as they may be required for the return process.