What is your return policy?

Sturbridgeyankee.com offers a customer-friendly return policy designed to ensure satisfaction with every purchase. In general, items purchased from Sturbridge Yankee Workshop can be returned within thirty days of receipt in their original condition, complete with all tags and packaging. If a customer receives an item that is defective or damaged upon arrival, Sturbridge Yankee Workshop strives to address these concerns swiftly. To initiate a return, customers typically need to include a completed return form, which may be found on the Sturbridgeyankee.com website. It is important for customers to pack the item securely to prevent any damage during transit back to the warehouse. The cost for return shipping may be the responsibility of the customer, except in cases where the return is due to an error made by Sturbridge Yankee Workshop. Refunds are generally processed within a certain timeframe once the returned item is received and inspected. Customers should always consult the specific terms and conditions outlined on the Sturbridgeyankee.com website for the most current and detailed information regarding returns. By doing so, they can ensure they have a complete understanding of the return procedures and any potential exceptions applicable to their orders.