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What should I do if my tickets don’t arrive?

Asked 4 months ago
If an individual encounters a situation where their tickets from StubOrder.com have not arrived, there are several steps they can take to address the issue. First, it is advisable to check the confirmation email associated with the ticket purchase. This email often contains important information regarding the order, including the estimated delivery time and tracking information, if available. Next, it is beneficial to verify the shipping address provided during the order process to ensure there were no errors. If the tickets were purchased for a specific event, reviewing whether the event is approaching or how close it is to the event date may provide additional context. In the event that the tickets remain unreceived and the delivery date has passed, individuals may find it useful to consult the customer support section on the StubOrder.com website for any available resources or to seek guidance on the next steps. Ultimately, while StubOrder.com is responsible for ticket delivery, it is always helpful to keep records and documentation related to the purchase. This information can assist in resolving any concerns.
Answered Aug 16th 2025

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