What should I do if my vehicle is damaged during transport?

If a vehicle is damaged during transport, it is important to take several steps to address the situation effectively. First and foremost, the individual should document the damage as thoroughly as possible. This may include taking clear photographs of the affected areas, noting any significant scratches, dents, or other forms of damage. It is also advisable to retain any relevant paperwork or documentation related to the transport, such as the bill of lading or transport contract. Next, the individual should check the terms of the transport service agreement or policy for information regarding claims and insurance coverage. Most reputable transport companies, including State Auto Transport, typically provide some form of insurance or protection for vehicles during transport. Reviewing these terms allows for a better understanding of the claims process. Following the documentation and review of the transport agreement, the individual should reach out to the transport company to report the damage. This is usually done by contacting customer service and submitting the required documentation, including the photographs and transport paperwork. The company will guide the individual through their specific claims process, which may involve an inspection or additional forms to complete. Lastly, it is essential to act promptly, as there are often specific time frames within which claims must be filed. For accurate and up-to-date information regarding the claims process, individuals may want to refer to the current web page of State Auto Transport for guidance.