What should I do if I experience an outage?

If you experience an outage with Starry Internet service, there are several steps you can take to troubleshoot the issue. First, it is advisable to check if there are any widespread service outages reported in your area. This information is often available on the Starry website or through social media updates from the company. Next, you can restart your Starry devices, including the Starry router and any connected devices. Simply unplug the power cable from the router, wait for about ten seconds, and then plug it back in. This can resolve many connectivity issues. Additionally, ensure that all cables are properly connected and that there are no visible signs of damage. It is useful to verify that your devices are within a reasonable distance from the router to ensure a strong signal. If the outage persists after these troubleshooting steps, you may want to refer to the support section of the Starry website for further assistance. They may have FAQs or resources that could provide additional guidance. Remember that proactive steps like checking for service updates and performing simple troubleshooting can be effective in resolving most issues.