How does Spire Energy manage service outages?

Spire Energy utilizes a comprehensive approach to manage service outages effectively. When an outage occurs, the company typically begins by assessing the situation through its monitoring technologies, which track system performance and identify problems. Once the issue is determined, Spire Energy prioritizes safety, ensuring that any necessary emergency response measures are in place. Communication is also a critical part of their outage management. Spire Energy often provides updates to affected customers via various channels, including their official website and social media platforms. They aim to keep customers informed about the nature of the outage, estimated restoration times, and any safety precautions that should be followed. After restoration, Spire Energy investigates the cause of the outage to prevent future occurrences. This may involve maintenance or upgrading infrastructure to enhance reliability. Customers can find additional information on their website or explore the specific resources available for service interruptions and outage reporting procedures.