What should I do if I receive a damaged or defective product?

If a customer receives a damaged or defective product from Spalook.com, it is important to address the issue promptly to ensure a satisfactory resolution. The first step is to review the return policy outlined on the Spalook website. This policy will typically provide guidance on the time frame for reporting damages or defects, as well as the specific procedures to follow. Customers are often advised to take clear photographs of the damaged product, as well as the packaging, to document the condition of the item upon arrival. This documentation may be helpful when initiating a return or exchange. In many cases, companies like Spalook.com require customers to contact their support team to initiate the return process. While Spalook.com does not directly handle customer inquiries, the website usually contains comprehensive contact information, including customer service options. It is advisable to refer to the current web page for the most accurate contact details and instructions on how to proceed with a return or exchange. Once communication has been established, customers can expect to receive guidance on the return shipping process, any required paperwork, and the option for a replacement product or a refund, depending on the company's policies regarding damages or defects.