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Solestruck.com Customer FAQ

Top Answers & How-to Guides

What is Solestruck.com's Phone Number?

The question we are asked most often is about how to talk to Solestruck.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Solestruck.com Customer Questions

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Order Tracking

How can I track my order?

To track an order from Solestruck.com, start by checking your confirmation email for a tracking number and a link. If you...
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How long does it take to process an order?

Order processing time at Solestruck.com typically ranges from one to two business days, though it may take longer during busy...
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What are the delivery options available?

Solestruck.com provides multiple shipping options, including standard and expedited services to cater to various needs....
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Sizing and Exchanges

How do I know what size to order?

To determine your size when shopping on Solestruck.com, check the sizing chart on the product page, measure your foot length...
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Can I exchange an item for a different size or color?

Solestruck.com generally permits exchanges for different sizes or colors of the same item as long as it is unworn and includes...
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Returns and Refunds

What is your return policy?

Solestruck.com has a clear return policy allowing returns generally within thirty days, requiring items to be in original...
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Can I cancel or change my order?

Solestruck.com generally permits order changes or cancellations, but prompt action is necessary since orders are processed...
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Can I get a refund if the price of an item drops after I purchase it?

Solestruck.com has a price adjustment policy that may allow refunds or store credit if an item's price drops shortly after...
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Shipping Policies

Do you offer international shipping?

Solestruck.com does provide international shipping to various locations, allowing non-US customers to access their stylish...
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What is your shipping policy?

Solestruck.com has a detailed shipping policy with various options based on location and method, including standard, expedited,...
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Do you offer gift wrapping services?

Solestruck.com generally does not provide a gift wrapping service, but occasionally, online retailers have special promotions...
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Payment and Authenticity

What payment methods do you accept?

Solestruck.com provides various payment options, including major credit cards like Visa and American Express, digital wallets...
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Are all your products authentic?

Solestruck.com emphasizes the importance of authenticity in its footwear and accessories, sourcing items directly from...
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Loyalty and Feedback

Do you have a loyalty program?

Currently, Solestruck.com does not have a publicly advertised loyalty program, but they may have occasional promotions or...
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How can I provide feedback about my experience?

Customers can share their feedback about Solestruck through a dedicated section on their website, which usually includes...
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