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Solestruck.com Customer FAQ

Top Answers & How-to Guides

What is Solestruck.com's Phone Number?

The question we are asked most often is about how to talk to Solestruck.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer gift wrapping services?

No, Solestruck.com does not currently offer gift wrapping services. However, we take pride in the presentation of our products and...
Ask any question you have about Solestruck.com customer service, get an answer now.

Order Tracking

How can I track my order?

You can track your order by logging into your account on our website and clicking on your order history. From there, you will be able...

Sizing Guidance

How do I know what size to order?

For sizing, we recommend referring to our sizing chart on each product page. This chart provides measurements in both US and European...

Return Policy

What is your return policy?

Our return policy at Solestruck.com is designed to ensure customer satisfaction. We understand that sometimes purchases may not meet...

International Shipping

Do you offer international shipping?

Yes, we offer international shipping. Solestruck.com provides worldwide shipping options to ensure our customers can receive their...

Order Changes

Can I cancel or change my order?

Yes, you can cancel or change your order as long as it has not been shipped. To cancel or make changes, please contact our customer...

Payment Methods

What payment methods do you accept?

At Solestruck.com, we offer various convenient payment methods to ensure a seamless shopping experience. We accept major credit and...

Product Authenticity

Are all your products authentic?

Yes, all the products available on Solestruck.com are 100% authentic. We pride ourselves on offering only genuine merchandise sourced...

Order Processing Time

How long does it take to process an order?

At Solestruck.com, we strive to process and ship your order as quickly as possible. Typically, the processing time for an order is It is important to note that the processing time may be slightly longer during peak seasons and promotional periods when we experience higher order volumes. Additionally, customized or personalized items may require additional processing time. We understand the excitement of receiving your order promptly, and we work diligently to ensure a fast and efficient processing time. If you have any specific concerns or need expedited processing, please reach out to our customer service team, and we will do our best to accommodate your needs....

Loyalty Program

Do you have a loyalty program?

Yes, at Solestruck.com, we value our loyal customers and offer a rewards program as a token of appreciation. Our loyalty program is...

Shipping Policy

What is your shipping policy?

At Solestruck.com, we strive to make your shopping experience as convenient as possible. Our shipping policy aims to offer fast and...

Price Adjustment

Can I get a refund if the price of an item drops after I purchase it?

At Solestruck.com, we understand that our customers may have concerns about price changes after making a purchase. Unfortunately, we...

Gift Wrapping

Do you offer gift wrapping services?

No, Solestruck.com does not currently offer gift wrapping services. However, we take pride in the presentation of our products and...

Help me with my Solestruck.com customer service issue

Ask any question you have about Solestruck.com customer service. We will do our best to get you answers right away.
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