Snowboardconnection.com typically has a return policy that allows returns even if the product packaging has been opened, as long as the item is still in good condition and has not been used extensively or damaged. However, it is essential to check the specific return policy outlined on their website, as conditions and time frames for returns may vary based on the type of product or sale. It is usually recommended to keep the original packaging, as this may be necessary for a successful return. If you have questions about specific items or need further clarification, it would be advisable to look on the Snowboardconnection.com website for the most accurate and detailed information regarding returns and exchanges.