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Smithsonian Journeys Customer FAQ

Top Answers & How-to Guides

What is Smithsonian Journeys's Phone Number?

The question we are asked most often is about how to talk to Smithsonian Journeys customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Smithsonian Journeys Customer Questions

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Journey Overview

What kind of experiences does Smithsonian Journeys offer?

Smithsonian Journeys provides a wide range of enriching travel experiences that encompass guided tours, cultural exchanges, and...

Is adventure travel available?

Smithsonian Journeys provides various adventure travel options, featuring activities like hiking and wildlife observation that...

Are the tours guided or self-paced?

Smithsonian Journeys offers guided tours led by experts for those seeking structured experiences, while self-paced tours...

Can I travel solo on these journeys?

Individuals can indeed travel alone on Smithsonian Journeys, which cater to solo travelers by promoting interaction and...

Booking and Payment

How do I book a journey?

To book a journey with Smithsonian Journeys, visit their website to explore various trips, read details on itineraries and...

What is the payment process?

The payment procedure for Smithsonian Journeys starts with booking a tour online through a registration form that gathers...

Can I get a refund if my plans change?

Smithsonian Journeys has various cancellation and refund policies that depend on the specific trip. Refunds may be available if...

What is the cancellation policy?

The cancellation policy for Smithsonian Journeys varies by program, typically offering different deadlines and fees based on...

Travel Details

What types of accommodations are provided?

Smithsonian Journeys provides a range of accommodations designed to enhance travel experiences, offering options from luxury...

What is included in the journey cost?

The journey cost with Smithsonian Journeys usually includes accommodations, most meals featuring local cuisine, expert-led...

Can I travel with children?

Smithsonian Journeys welcomes families and offers many programs designed for children, focusing on educational and cultural...

Are any pre-travel meetings required?

Smithsonian Journeys may have pre-travel meetings for certain trips, though not all journeys require them. These meetings offer...

Health and Safety

How can I find out about upcoming journeys?

To learn about upcoming journeys from Smithsonian Journeys, visiting their official website is a great first step. There, one...

What if I have specific dietary restrictions?

Smithsonian Journeys recognizes the importance of dietary restrictions and strives to accommodate various needs, including...

Is travel insurance recommended?

Travel insurance is often advisable for those traveling with Smithsonian Journeys as it offers protection against unforeseen...
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