What should I do if my order is incorrect?

If a customer receives an incorrect order from SmartSign, the best course of action is to review the order confirmation that was received at the time of purchase. This confirmation typically outlines the items ordered, so it is important to verify that the details match what was actually delivered. If there is a discrepancy, the customer should gather the necessary information, including the order number, details of the incorrect items, and any relevant images that can support the case. Next, it is advisable to visit the SmartSign website to review their return and exchange policy, as this will provide guidance specific to handling such situations. The policy may outline steps for initiating a return or exchange. Additionally, customers should check for contact options provided on the website, as SmartSign may offer direct support channels to address order issues. By having all relevant information organized, customers will be better prepared to resolve the situation efficiently.