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Sitter City Customer FAQ

Top Answers & How-to Guides

How do I Contact Sitter City Customer Service?

The question we are asked most often is about how to talk to Sitter City customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Sitter City Customer Questions

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Services Offered

What services does Sitter City provide?

Sitter City is a platform that connects families with various caregivers, including nannies, babysitters, pet sitters, and...
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What types of sitters are available on Sitter City?

Sitter City has a wide variety of caregivers available, including babysitters, tutors, and pet sitters. Users can find sitters...
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Can I use Sitter City for last-minute bookings?

Sitter City can facilitate last-minute bookings, but success heavily relies on caregiver availability in your area. Look for...
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Safety and Trust

What should I do if I have a bad experience with a sitter?

When experiencing issues with a sitter, it is essential to reflect on what went wrong and document your concerns. Providing...
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How does Sitter City protect my personal information?

Sitter City prioritizes user privacy by utilizing encryption technology for data security during transmission and enforcing...
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Are there background checks for sitters on Sitter City?

Sitter City offers background check options for sitters, but availability depends on location and circumstances. Families...
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User Experience

Can I leave a review for a sitter I hired?

Users can leave reviews for hired sitters on the Sitter City platform after a booking is completed. Feedback, including ratings...
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How do I update my profile on Sitter City?

To update a profile on Sitter City, users should first log in, then go to their profile section in account settings. They can...
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Is there a mobile app for Sitter City?

Sitter City provides a mobile app that enhances the experience for caregivers and families. It allows users to view jobs,...
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Finding and Hiring Sitters

Can I communicate directly with a sitter before hiring?

Yes, Sitter City enables families to directly message sitters prior to hiring them. This allows users to ask questions, discuss...
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How can I post a job opening on Sitter City?

To post a job on Sitter City, one must first create an account, then log in and go to the job posting area. Users should enter...
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How do I find a caretaker or sitter on Sitter City?

To find a caretaker or sitter on Sitter City, users can simply visit the website and use the search tool, entering details like...
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How do I ensure a good fit with a potential sitter?

To ensure a good fit with a sitter, define your expectations, communicate openly, consider a trial period, and trust your...
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What should I consider when choosing a sitter?

When selecting a sitter, consider their experience, qualifications, availability, communication skills, compatibility with your...
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Fees and Payments

What are the fees associated with using Sitter City?

Sitter City has various membership options for families and job seekers, with fees depending on the selected plan, ranging from...
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What does the payment process look like on Sitter City?

On Sitter City, the payment process is determined between the family and caregiver, as Sitter City does not handle payments...
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