Singapore Airlines Customer FAQ

We're sorry to hear that you're having trouble with your ticket. If you received a notification stating your ticket has been cancelled, it means you may not be able to check-in online at this time. This can happen due to a variety of reasons including changes to the flight schedule, miscommunication, or a missed payment. It's best to check the status of your booking or reconfirm your booking details to ensure everything is in order. If the issue persists, it's recommended that you get in touch with Singapore Airlines customer service for a thorough resolution.

To book wheelchair support for your parent with Singapore Air, you need to make the request while booking the flight. If you've already booked the flight, you can add the request afterwards by managing your booking online. You just need to access your booking, and add 'Special Assistance' to your service requests. Remember, it's best to place your request at least 48 hours before the flight's scheduled departure time to ensure availability and smooth service. We're here to make your travel as comfortable and convenient as possible.