What should I do if I receive a damaged or defective item?
Asked 6 months ago
If you receive a damaged or defective item from Simplysunglasses.com, please contact our customer service team as soon as possible to report the issue. We will work with you to either replace the item or provide a refund, depending on the specific circumstances. It is important to include your order number and photos of the damaged or defective item when reaching out to us. Our team will do everything we can to rectify the situation and ensure your satisfaction with your purchase. Customer service is our top priority, and we are here to help resolve any issues with your order promptly and efficiently.
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