What is your return policy?

Our return policy at Silvertreats.com is designed to ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, you may return the item within 30 days of receipt for a full refund or exchange. We accept returns for products that are in their original condition and packaging. However, personalized or customized items cannot be returned unless they are defective or damaged upon arrival. To initiate a return, simply contact our customer service team and provide your order details. We will provide you with a return authorization number and guide you through the return process. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part. We strive to make returns as hassle-free as possible to ensure a positive shopping experience with us.