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Secure Horizons Customer FAQ

Top Answers & How-to Guides

What is Secure Horizons's Phone Number?

The question we are asked most often is about how to talk to Secure Horizons customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I cancel my Secure Horizons subscription?

Members can cancel their Secure Horizons subscription at any time, but the procedure may differ based on the specific plan. It...

How often can I change my Secure Horizons plan?

Members can typically alter their Secure Horizons plan during the Annual Enrollment Period in the fall. Changes can also occur...
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Services Offered

What services does Secure Horizons offer?

Secure Horizons provides a wide range of health services, including Medicare Advantage plans that cover hospital stays,...
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Does Secure Horizons cover preventive care services?

Secure Horizons generally includes coverage for various preventive care services like routine exams, vaccinations, and...
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Are preventive health screenings covered under Secure Horizons?

Secure Horizons generally provides coverage for preventive health screenings, which may include wellness visits and...
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Platform Access

How secure is the Secure Horizons platform?

Secure Horizons prioritizes member information security through various protective measures such as encryption, secure access...
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Can I access Secure Horizons from multiple devices?

Members of Secure Horizons can access their accounts from various devices, including computers and smartphones, making it...
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Is there a mobile app for Secure Horizons?

Secure Horizons does not offer a specific mobile application, but members can use the UnitedHealthcare website on mobile...
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Payment and Fees

What payment options are available for Secure Horizon services?

Secure Horizons generally provides multiple payment methods to suit members' needs, including automatic deductions, credit or...
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Are there any additional fees associated with Secure Horizons?

Secure Horizons plans may involve additional fees like copayments, deductibles, or premiums, which vary by plan. Extra charges...
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Account Management

Can I cancel my Secure Horizons subscription?

Members can cancel their Secure Horizons subscription at any time, but the procedure may differ based on the specific plan. It...
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How often can I change my Secure Horizons plan?

Members can typically alter their Secure Horizons plan during the Annual Enrollment Period in the fall. Changes can also occur...
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What are the renewal terms for Secure Horizons plans?

Renewal terms for Secure Horizons plans depend on the specific plan and regulations. Generally, plans renew automatically...
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Claims and Benefits

Can I appeal a claim denial with Secure Horizons?

Individuals can appeal a claim denial with Secure Horizons by reviewing the denial reasons, gathering necessary documents, and...
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What is the process for filing a claim with Secure Horizons?

The claim filing process with Secure Horizons requires members to confirm service coverage, gather necessary documents, and...
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Emergency Procedures

What should I do if I have a medical emergency while traveling?

In a medical emergency while traveling, prioritize your safety and seek immediate help by calling local emergency services....
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What is the length of the waiting period for pre-existing conditions?

The waiting period for pre-existing conditions under Secure Horizons plans typically ranges from six months to one year, but it...
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How does Secure Horizons handle prescription medications?

Secure Horizons offers a pharmacy benefits program that helps members access medications through a formulary, which includes...
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Network and Providers

Are there any age restrictions for Secure Horizons plans?

Secure Horizons primarily serves individuals eligible for Medicare, usually those aged sixty-five and older, but some plans...
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Are there any limitations on services provided outside the network?

Secure Horizons plans usually promote the use of in-network providers to maximize benefits. Out-of-network services may incur...
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How can I find a provider within the Secure Horizons network?

To locate a provider within the Secure Horizons network, one should visit the official website to access a directory that...
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