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Seattle Public Utilities Customer FAQ

Top Answers & How-to Guides

What is Seattle Public Utilities's Phone Number?

The question we are asked most often is about how to talk to Seattle Public Utilities customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I set up a new utility account?

To set up a new utility account with Seattle Public Utilities, applicants must gather personal information and proof of...

What are the billing options for Seattle Public Utilities?

Seattle Public Utilities provides a variety of billing methods to suit its customers, including monthly bills, electronic...
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Recent Seattle Public Utilities Customer Questions

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Services and Programs

What services are offered by Seattle Public Utilities?

Seattle Public Utilities delivers vital services such as drinking water supply, wastewater management, solid waste collection,...
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What services does Seattle Public Utilities provide for emergencies?

Seattle Public Utilities offers various emergency services, including swift responses to water emergencies like main breaks or...
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Are there rebates for water conservation efforts?

Seattle Public Utilities provides various rebates and incentive programs to support water conservation efforts for both...
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Can I request recycling services from Seattle Public Utilities?

Seattle Public Utilities provides curbside recycling services for residents, allowing them to recycle materials such as paper,...
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Are there programs for low-income customers?

Seattle Public Utilities provides several assistance programs for low-income customers, including the Utility Discount Program...
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Account Management

How do I set up a new utility account?

To set up a new utility account with Seattle Public Utilities, applicants must gather personal information and proof of...
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What are the billing options for Seattle Public Utilities?

Seattle Public Utilities provides a variety of billing methods to suit its customers, including monthly bills, electronic...
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How can I access my account online?

To access an account online with Seattle Public Utilities, one must visit their official website and find the relevant section...
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Reporting Issues

How can I report a water leak?

To report a water leak, gather relevant details like the leak's location, then visit Seattle Public Utilities' website for...
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What should I do if my garbage collection is missed?

Residents whose garbage collection is missed should first verify the schedule for any delays due to weather or holidays. If...
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What should I do if I encounter a sewer issue?

If a sewer issue arises, prioritize safety by avoiding direct contact and identifying the problem. Common issues include...
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Sustainability and Education

What steps is Seattle Public Utilities taking to ensure sustainability?

Seattle Public Utilities focuses on sustainability through programs that promote water conservation, improve stormwater...
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Does Seattle Public Utilities provide education on utilities?

Seattle Public Utilities provides a range of educational resources to inform the community about utility services including...
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Emergency Preparedness

What are the rates for residential water service?

Seattle Public Utilities utilizes a tiered rate structure for residential water services to encourage conservation while...
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How can I prepare for a storm or weather emergency?

To prepare for a storm or emergency, it is important to monitor weather updates, assemble a three-day emergency kit with...
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