What is your return policy?

Our return policy at Scentiments.com is designed to ensure customer satisfaction. If you are not completely satisfied with your purchase, you have 30 days from the date of delivery to return the item for a full refund or exchange. We accept returns for products that are unused, unopened, and in their original packaging. However, certain items such as personalized products or gift cards are non-returnable. To initiate a return, simply contact our customer service team with your order details, and they will guide you through the process. Please note that return shipping costs are the responsibility of the customer, unless the items received are damaged or defective. We strive to make the return experience hassle-free and aim to provide a solution that meets your needs.