What if the item I received is damaged or defective?

If you have received a damaged or defective item from Sandeslovelygiftware.com, we apologize for the inconvenience caused. We strive to ensure all products are in perfect condition before shipping, but in the rare event that you receive a faulty item, we have a hassle-free return and exchange policy. Simply contact our customer support team within 14 days of receiving the item, providing details and, if possible, photos of the damage or defect. We will promptly guide you through the return process and cover the cost of return shipping. Once we receive the damaged or defective item, we will either issue a full refund or send a replacement, depending on your preference. Your satisfaction is our top priority, and we aim to resolve any issues you may encounter swiftly and professionally.