What should I do if an item is missing from my delivery?

If an item is missing from a Safeway Grocery Delivery order, there are several steps that a customer can take to address the issue. First, it is recommended to carefully review the order confirmation email or the order details available on the Safeway website or app to ensure that the missing item was indeed included in the original order. Sometimes, items can be substituted or out of stock, and this information is often communicated in advance. If the item was confirmed to be part of the order and it did not arrive, customers generally have the option to report the missing item through the customer service section of the website or app. There may be a feature dedicated to managing orders and reporting issues. It is advisable to check the current web page for specific instructions on how to report missing items, as procedures may vary. Promptly addressing the issue is encouraged, as Safeway seeks to ensure customer satisfaction and rectify any delivery issues.