What should I do if I receive a damaged product from the Royal Canadian Mint?

If a customer receives a damaged product from the Royal Canadian Mint, they should take a few steps to address the situation. First, it is important to carefully examine the packaging and the item itself to assess the extent of the damage. Documenting the condition of the product with clear photographs can be very helpful. This documentation can provide evidence should the customer need to initiate a claim. Next, customers should consult the return or exchange policy outlined on the Royal Canadian Mint's website. Often, there are specific procedures to follow for returning damaged items, which could include contacting customer service or filling out a return request form. The website may also provide important information about shipping instructions for returning damaged items. Customers should keep in mind that it is advisable to reach out to the customer service team for specific guidance on how to proceed, particularly if they have questions about obtaining a replacement or a refund. Detailed contact information can typically be found on the current web page of the Royal Canadian Mint. By following these steps, customers can ensure that their issue is resolved efficiently.